Hi,
Pixelmator Classic crashes on launch with Ventura 13.6.3 after performing a new clean install of the system.
If anyone can help it would be incredible. Thank you in advance.
The report is as follows:
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Incident Identifier: 8CB524C6-C595-4A9B-AF87-62D6843B11A7
CrashReporter Key: C81F58AB-F740-A389-2CBC-31E7F1F9336B
Hardware Model: MacBookAir10,1
Process: Pixelmator [1453]
Path: /Applications/Pixelmator.app/Contents/MacOS/Pixelmator
Identifier: com.pixelmatorteam.pixelmator
Version: 3.9.11 (221027.1307)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: com.pixelmatorteam.pixelmator [1011]
Date/Time: 2024-02-12 11:28:22.9678 -0500
Launch Time: 2024-02-12 11:28:22.9470 -0500
OS Version: macOS 13.6.3 (22G436)
Release Type: User
Report Version: 104
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: ROSETTA 0
Triggered by Thread: 0
Thread 0 Crashed:
0 runtime 0x7ff7ffdd9544 0x7ff7ffdd5000 + 17732
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000022 x1: 0x0000000000000000 x2: 0x00007ff7ffe06311 x3: 0x0000000000000800
x4: 0x00007ff7ffe0140e x5: 0x0000000000000000 x6: 0x000000000000002c x7: 0x0000000000000000
x8: 0x00007ff7ffe10000 x9: 0x0000000000000000 x10: 0x00000000fffffed4 x11: 0x0000000000000010
x12: 0x0000000000000078 x13: 0x000000000000001e x14: 0x00007ff7ffdf8980 x15: 0x00007ff7ffe108b4
x16: 0x0000000000000209 x17: 0x000000030a852a57 x18: 0x000000030a85301b x19: 0x00007ff7ffe06311
x20: 0x00007ff7ffe06311 x21: 0x0000000000000063 x22: 0x00007ff7ffe00ddf x23: 0x000000030a852b80
x24: 0x000000010c1e32e0 x25: 0x0000000000000248 x26: 0x0000000000000009 x27: 0x0000000203a48000
x28: 0x0000000000000001 fp: 0x000000030a852b10 lr: 0x00007ff7ffdf2c18
sp: 0x000000030a852af0 pc: 0x00007ff7ffdd9544 cpsr: 0x40001000
far: 0x0000000000000000 esr: 0x56000080 Address size fault
Binary Images:
0x2039a0000 - 0x203a3bfff dyld (*) <3400ad17-ab59-3b27-9a44-9b280fab5c3f> /usr/lib/dyld
0x7ff7ffdd5000 - 0x7ff7ffe04fff runtime (*) <2583ff4d-96e5-316e-b62f-d032f09c96c6> /usr/libexec/rosetta/runtime
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
-----------
Full Report
-----------
{"app_name":"Pixelmator","timestamp":"2024-02-12 11:28:23.00 -0500","app_version":"3.9.11","slice_uuid":"775c64e8-be1f-345a-8b3e-bd6fde44f263","adam_id":"407963104","build_version":"221027.1307","platform":0,"bundleID":"com.pixelmatorteam.pixelmator","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.6.3 (22G436)","roots_installed":0,"name":"Pixelmator","incident_id":"8CB524C6-C595-4A9B-AF87-62D6843B11A7"}
{
"uptime" : 680,
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookAir10,1",
"coalitionID" : 1011,
"osVersion" : {
"train" : "macOS 13.6.3",
"build" : "22G436",
"releaseType" : "User"
},
"captureTime" : "2024-02-12 11:28:22.9678 -0500",
"incident" : "8CB524C6-C595-4A9B-AF87-62D6843B11A7",
"pid" : 1453,
"translated" : true,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2024-02-12 11:28:22.9470 -0500",
"procStartAbsTime" : 16491892535,
"procExitAbsTime" : 16492384697,
"procName" : "Pixelmator",
"procPath" : "\/Applications\/Pixelmator.app\/Contents\/MacOS\/Pixelmator",
"bundleInfo" : {"CFBundleShortVersionString":"3.9.11","CFBundleVersion":"221027.1307","CFBundleIdentifier":"com.pixelmatorteam.pixelmator"},
"storeInfo" : {"storeCohortMetadata":"10|date=1707753600000&sf=143441&prpg=Genre_25204&ctxt=Account&lngid=1","itemID":"407963104","deviceIdentifierForVendor":"6B51DA6E-D298-5910-AD71-C44950EFBF98","thirdParty":true,"softwareVersionExternalIdentifier":"852993967"},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.pixelmatorteam.pixelmator",
"crashReporterKey" : "C81F58AB-F740-A389-2CBC-31E7F1F9336B",
"codeSigningID" : "com.pixelmatorteam.pixelmator",
"codeSigningTeamID" : "4R6749AYRE",
"codeSigningFlags" : 570520337,
"codeSigningValidationCategory" : 4,
"codeSigningTrustLevel" : 0,
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"namespace":"ROSETTA","flags":518,"code":0},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":19601,"threadState":{"x":[{"value":34},{"value":0},{"value":140703126545169},{"value":2048},{"value":140703126524942},{"value":0},{"value":44},{"value":0},{"value":140703126585344},{"value":0},{"value":4294966996},{"value":16},{"value":120},{"value":30},{"value":140703126489472},{"value":140703126587572,"symbolLocation":12,"symbol":"__crashreporter_info__"},{"value":521},{"value":13061401175},{"value":13061402651},{"value":140703126545169},{"value":140703126545169},{"value":99},{"value":140703126523359},{"value":13061401472},{"value":4498272992},{"value":584},{"value":9},{"value":8651046912,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":1}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703126465560},"cpsr":{"value":1073745920},"fp":{"value":13061401360},"sp":{"value":13061401328},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":140703126361412,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":17732,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 8650358784,
"size" : 638976,
"uuid" : "3400ad17-ab59-3b27-9a44-9b280fab5c3f",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
},
{
"source" : "P",
"arch" : "arm64",
"base" : 140703126343680,
"size" : 196608,
"uuid" : "2583ff4d-96e5-316e-b62f-d032f09c96c6",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=1168K resident=0K(0%) swapped_out_or_unallocated=1168K(100%)\nWritable regions: Total=136.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=136.1M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Generic 8K 2 \nRosetta IndirectBranch (reserved) 32K 1 reserved VM address space (unallocated)\nRosetta JIT 128.0M 1 \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 44K 3 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 32K 1 \n__DATA_DIRTY 16K 1 \n__LINKEDIT 368K 4 \n__TEXT 816K 2 \nmapped file 20.5M 10 \n=========== ======= ======= \nTOTAL 213.8M 30 \nTOTAL, minus reserved VM space 213.7M 30 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"logWritingSignature" : "eafeae97a4448b0fa84ae164e57369c736355330",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "60da5e84ab0ca017dace9abf",
"factorPackIds" : {
},
"deploymentId" : 240000008
},
{
"rolloutId" : "63508950b3714d3622fc77f7",
"factorPackIds" : {
"SIRI_MEMORY_SYNC_CONFIG" : "63508beab3714d3622fc7808"
},
"deploymentId" : 240000014
}
],
"experiments" : [
{
"treatmentId" : "5d51a80d-93ec-47e1-9027-675002e78e4a",
"experimentId" : "6384d56b96e8d228551ec182",
"deploymentId" : 400000027
}
]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}
Model: MacBookAir10,1, BootROM 10151.61.4, proc 8:4:4 processors, 16 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Memory Module: LPDDR4, Micron
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: May 13 2023 07:20:48 version 18.20.383.15.7.8.150 FWID 01-b37727a5
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.
Pixelmator crash on launch - Exec Crash
2024-02-12 16:30:27