Get help with Pixelmator.

Answers to Common Questions

What are the system requirements for Pixelmator Pro?
Pixelmator Pro requires macOS 11 Big Sur or later and is fully optimized for Macs with Apple silicon.
How do I install Pixelmator Pro on a new Mac?
Simply open the App Store, find Pixelmator Pro, and click the download button. You can install Pixelmator Pro on up to 6 Mac devices with a single license as long as you use the same Apple ID on each device. For more info about redownloading your past purchases, see Re-download apps and games from Apple.
I can see Pixelmator Pro has been updated but I am unable to download the latest version. What can I do?
First, try signing out of the App Store, restarting your Mac, then signing back in. After doing that, check the Updates tab in the App Store and try downloading the update again. If that doesn’t help, delete any copies of Pixelmator Pro from your Mac and re-download the app from App Store.
I’ve purchased Pixelmator Pro but I can’t download the app without paying again. Why?
You may have accidentally hidden the purchase. Visit the following Apple Support page to find out how to unhide purchases.
If that doesn’t help, make sure you are signed in to the App Store with the same Apple ID you used to purchase Pixelmator Pro. If you have changed your Apple ID region from one country or another or you’re using a new Apple ID, all your purchases will have been lost. In that case, you can email us with proof of purchase and we may be able to share a promo code with you.
Does Pixelmator Pro do everything I need?
If you know the name of the feature that you need, you can check out the Pixelmator Pro technical specifications page to make sure that feature is available. Other than that, the best way to make sure is to try the app for yourself – we have a 15-day free trial that you can use without any restrictions.
What's the difference between Pixelmator Pro and Pixelmator Classic? Should I upgrade?
Simply put, Pixelmator Pro is version 2 of Pixelmator, a paid upgrade from the original. It has a wide range of new features, a redesigned, fully customizable workspace, native support for M1 Macs, and a lot more. To see a side-by-side comparison of the two apps, you can click here. Although we do still occasionally update it, Pixelmator Classic will eventually stop receiving updates.
Which RAW formats does Pixelmator Pro support?
Pixelmator Pro features full support for RAW images from over 600 cameras. If your camera is relatively new and is not listed on that page, support will most likely be added in a future update to macOS and Pixelmator Pro will be able to take advantage of it automatically.
How can I download Pixelmator Pro on an iPad?
Pixelmator Pro is currently available on Mac only. If you would like to work with Pixelmator Pro on iPad, you might like to try Sidecar. You can learn how to set up your iPad as a second display by clicking here.
Where can I learn to use Pixelmator Pro?
The official Pixelmator Tutorials page is a great place to start. You’ll find many video and text tutorials, tips & tricks, and other useful resources. You can also check out the Pixelmator Pro User Guide to learn more about every individual tool and feature in the app. If you still have questions, feel free to ask them on the Pixelmator Community forum.
Why can I no longer select layers on the canvas?
If you can only select layers by clicking them in the Layers sidebar, check to make sure Auto Select is turned on. To do that, choose the Arrange tool (V), then Control-click anywhere in the image and make sure the first option in that shortcut menu – Auto Select – has a checkmark next to it.
How do I apply for a refund?
Refunds are handled by Apple Support – you can learn more about requesting a refund here.
Is Pixelmator Pro available for Windows?
Pixelmator Pro is available for Mac only.
What are the system requirements for Pixelmator Photo?
Pixelmator Photo requires an iPhone or iPad running iOS 14 or iPadOS 14 or later.
What's the difference between Pixelmator Photo and Pixelmator for iOS? Do I need both?
Pixelmator Photo is subscription-based editor, designed exclusively for editing photos. It includes full support for RAW photos from over 600 cameras, a magical Repair tool, and an extensive collection of nondestructive, desktop-grade color adjustments. Thanks to the batch editing capability paired with the machine learning-powered Crop, Denoise, Enhance, and Super Resolution tools, you can edit an entire photoshoot worth of photos in just a few taps. If you take and edit lots of photos, you'll probably enjoy it. Pixelmator for iOS is a layer-based editor that you can use to create designs, paint, illustrate, edit photos, and more. If you're looking for a general-purpose graphics and image editing app, this is the one for you. If you need both, feel free to buy both apps.
I already paid for the Pixelmator Photo subscription on iPad, do I need to pay again on my iPhone?
A single subscription unlocks multiple Pixelmator Photo installs on different devices. After you’ve downloaded Pixelmator Photo on a new device, you’ll need to restore your previous purchase to start using the app. To do that, open Pixelmator Photo and tap Restore at the top of the subscription window that appears.

If you run into trouble restoring your purchase, visit this Apple Support article for troubleshooting tips or email us at support@pixelmator.com.
Wasn’t Pixelmator Photo a one-time payment app?
Pixelmator Photo was initially built as a one-time payment app but we’ve realized this payment model wasn’t the best fit for us if we wanted to continue making the Pixelmator Photo the best photo editor it can be. We do our best to explain in detail why we decided to switch to subscription in our comprehensive blog post.

Pixelmator Photo remains unlimited for those who bought a copy before the switch.
Can I use Pixelmator Photo on a Mac?
Pixelmator Photo for Mac is currently in the making. In the meantime, if you’d like to continue editing images from Pixelmator Photo on a larger screen, you can save them to the Pixelmator Photo-native PHOTO file format and open them in Pixelmator Pro on a Mac.
How do I get started with Pixelmator Photo?
If you're new to Pixelmator Photo, you can visit the Pixelmator Photo User Guide to learn more about the tools and features available in the app. Also, be sure to check out the illustrated tips in the Pixelmator Photo Getting Started guide. If you still have questions, feel free to ask them on the Pixelmator Community forum.
How do I get started with Pixelmator?
To get started with Pixelmator, learn more about the available tools and how to use them, check out the Pixelmator Help Guide, or if you still have questions, feel free to ask them on the Pixelmator Community forum.
Can I work with Pixelmator Pro files in Pixelmator for iPhone or iPad?
Yes! Pixelmator offers basic compatibility with Pixelmator Pro and can open and export documents that use PXD file format. For now, some layer types such as shapes, masks, color adjustments and effects layers will be flattened on iPhone and iPad. Support for more layer types is on the roadmap for future updates of Pixelmator for iOS.
How can I access my Photos library in Pixelmator?
To open an image from Photos, first tap Create Image in the location you want or tap the Add button at the top of the screen, then tap Photos at the bottom of the screen. Use the Photos browser to find the photo you'd like to edit.
An alert appears when trying to open or create a new image. How do I fix this?
First, try restarting your device. If there's an issue with the document browser, the restart will fix it. If you're still unable to create or open images, try changing the default save location of your Pixelmator files. You can do so in iOS or iPadOS Settings > Pixelmator > Document Storage. Some third-party storage providers do not support the iOS and iPadOS-native package type directories that Pixelmator uses for PXM files, so changing the document save location to local storage or iCloud can help.
What's the difference between Pixelmator Classic and Pixelmator Pro? Should I upgrade?
Simply put, Pixelmator Pro is version 2 of Pixelmator, a paid upgrade from the original. It has a wide range of new features, a redesigned, fully customizable workspace, native support for M1 Macs, and a lot more. To see a side-by-side comparison of the two apps, you can click here. Although we do still occasionally update it, Pixelmator Classic will eventually stop receiving updates.
What are the system requirements for Pixelmator Classic?
Pixelmator Classic requires macOS High Sierra or later.
How do I install Pixelmator on a new Mac?
Simply open the App Store, find Pixelmator, and click the download button. You can install Pixelmator on up to 6 Mac devices with a single license as long as you use the same Apple ID on each device. For more info about redownloading your past purchases, see Re-download apps and games from Apple.
I’ve purchased Pixelmator but I can’t download the app without paying again. Why?
You may have accidentally hidden the purchase. Visit the following Apple Support page to find out how to unhide purchases.
If that doesn’t help, make sure you are signed in to the App Store with the same Apple ID you used to purchase Pixelmator Pro. If you have changed your Apple ID region from one country or another or you’re using a new Apple ID, all your purchases will have been lost. In that case, you can email us with proof of purchase and we may be able to share a promo code with you.
I can't find the tool I'm looking for in Pixelmator Classic. Will you add it?
Pixelmator Classic is no longer being actively updated and will primarily receive maintenance updates in the future. Many features that we couldn't add to Pixelmator Classic are now available in Pixelmator Pro and you can see an in-depth, side-by-side comparison of the two apps here.
I have a pre-App Store version of Pixelmator (1.6.8 or older), can I get the latest version?
When Pixelmator was made available on the App Store in 2011, it was released as a paid upgrade, so there is no free upgrade for Pixelmator users who purchased it outside of the App Store.
How do I apply for a refund?
Refunds are handled by Apple Support – you can learn more about requesting a refund here.
  • Community

    Visit the Pixelmator Community to discuss Pixelmator, image editing, or get to know other users.

    Visit Community
  • Email Support

    Get in touch with our support team directly.

    Contact us
  • Social

    Connect with us on social media for quick news and tips & tricks.