Pixelmator Community

Sign In Join
no access to tools

no access to tools

Talk about Pixelmator Pro, share tips & tricks, tutorials, and other resources.
User avatar

Ann

2023-12-31 18:51:30

Suddenly I have no access to any tools. Everything is grayed out!!
User avatar

mccoytest

2024-01-03 17:31:23

Bet you were doing something you have to "apply" (lower right) Could even be ah hidden window/popup.
User avatar

Ann

2024-01-04 00:50:33

So this is how there customer service works?? Guess I should have stuck with photo shop.
User avatar

mccoytest

2024-01-04 00:58:14

I do not speak/work/act for the pixelmator team. I am a user, like you, I was just trying to offer what might be a solution to YOUR problem.

You offer NO information about what you were trying to do, NO system information or Pixelmator version information. What do you expect with such a poor description of the problem? Just trying to help.
User avatar

Ann

2024-01-04 21:39:47

Sorry. I appreciate the help. I did not expect to be directed to a forum.
User avatar

mccoytest

2024-01-04 22:20:02

So, was your failed tool access resolved, or are you going back to Photoshop?
User avatar

Lysander

2024-01-08 10:18:00

by Ann Sorry. I appreciate the help. I did not expect to be directed to a forum.
Hi Ann, when you are in PMP and click the HELP menu you are offered a link to Support. That takes you to https://www.pixelmator.com/support/

At the bottom of the page you have the option to EMAIL support or go to the community (you are here now). The community is mainly regular users not PMP support staff, even though they do post answers here.

You can open a Suport Ticket directly by going here: https://pixelmator.freshdesk.com/support/tickets/new

Image