Get help with Pixelmator.

Answers to Common Questions

What are the system requirements for Pixelmator Pro?
Pixelmator Pro requires macOS Mojave or later.
How do I install Pixelmator Pro on a new Mac?
Simply open the App Store, find Pixelmator Pro, and click the download button. You can install Pixelmator Pro on up to 6 Mac devices with a single license as long as you use the same Apple ID on each device. For more info about redownloading your past purchases, see Re-download apps and games from Apple.
I can see Pixelmator Pro has been updated but I am unable to download the latest version. What can I do?
First, try signing out of the App Store, restarting your Mac, then signing back in. After doing that, check the Updates tab in the App Store and try downloading the update again. If that doesn’t help, delete any copies of Pixelmator Pro from your Mac and re-download the app from App Store.
I’ve purchased Pixelmator Pro but I can’t download the app without paying again. Why?
You may have accidentally hidden the purchase. Visit the following Apple Support page to find out how to unhide purchases.
If that doesn’t help, make sure you are signed in to the App Store with the same Apple ID you used to purchase Pixelmator Pro. If you have changed your Apple ID region from one country or another or you’re using a new Apple ID, all your purchases will have been lost. In that case, you can email us with proof of purchase and we may be able to share a promo code with you.
Does Pixelmator Pro do everything I need?
If you know the name of the feature that you need, you can check out the Pixelmator Pro technical specifications page to make sure that feature is available. Other than that, the best way to make sure is to try the app for yourself – we have a 15-day free trial that you can use without any restrictions.
What's the difference between Pixelmator Pro and Pixelmator Classic? Should I upgrade?
Simply put, Pixelmator Pro is version 2 of Pixelmator, a paid upgrade from the original. It has a wide range of new features, a redesigned, fully customizable workspace, native support for M1 Macs, and a lot more. To see a side-by-side comparison of the two apps, you can click here. Although we do still occasionally update it, Pixelmator Classic will eventually stop receiving updates.
Which RAW formats does Pixelmator Pro support?
Pixelmator Pro features full support for RAW images from over 600 cameras. If your camera is relatively new and is not listed on that page, support will most likely be added in a future update to macOS and Pixelmator Pro will be able to take advantage of it automatically.
How can I download Pixelmator Pro on an iPad?
Pixelmator Pro is currently available on Mac only. If you would like to work with Pixelmator Pro on iPad, you might like to try Sidecar. You can learn how to set up your iPad as a second display by clicking here.
Where can I learn to use Pixelmator Pro?
The official Pixelmator Tutorials page is a great place to start. You’ll find many video and text tutorials, tips & tricks, and other useful resources. You can also check out the Pixelmator Pro User Guide to learn more about every individual tool and feature in the app. If you still have questions, feel free to ask them on the Pixelmator Community forum.
Why can I no longer select layers on the canvas?
If you can only select layers by clicking them in the Layers sidebar, check to make sure Auto Select is turned on. To do that, choose the Arrange tool (V), then Control-click anywhere in the image and make sure the first option in that shortcut menu – Auto Select – has a checkmark next to it.
How do I apply for a refund?
Refunds are handled by Apple Support – you can learn more about requesting a refund here.
Is Pixelmator Pro available for Windows?
Pixelmator Pro is available for Mac only.
Is Pixelmator Photo supported on my iPad?
The latest version of Pixelmator Photo can be used on the following iPads (which must be running iOS 12 or later):
  • iPad Pro 12.9‑inch (4th generation)
  • iPad Pro 12.9-inch (3rd generation)
  • iPad Pro 12.9-inch (2nd generation)
  • iPad Pro 12.9-inch
  • iPad Pro 11‑inch (2nd generation)
  • iPad Pro 11-inch
  • iPad Pro 10.5-inch
  • iPad Pro 9.7-inch
  • iPad Air (4th generation)
  • iPad Air (3rd generation)
  • iPad mini (5th generation)
  • iPad (8th generation)
  • iPad (7th generation)
  • iPad (6th generation)
  • iPad (5th generation)
What's the difference between Pixelmator Photo and Pixelmator for iOS? Do I need both?
Pixelmator Photo is designed exclusively for editing photos. It includes full support for RAW photos, an extensive collection of nondestructive, desktop-grade color adjustments, a magical Repair tool, batch photo editing, and more. If you take and edit lots of photos, you’ll probably enjoy it. Pixelmator for iOS is a layer-based editor that you can use to create designs, paint, illustrate, edit photos, and more. If you’re looking for a general-purpose graphics and image editing app, this is the one for you. If you need both, feel free to buy both apps.
How do I get started with Pixelmator Photo?
If you're new to Pixelmator Photo, you can check out the Pixelmator Photo User Guide to learn more about the tools and features available in the app. If you still have questions, feel free to ask them on the Pixelmator Community forum.
Which RAW formats does Pixelmator Photo support?
Pixelmator Photo supports RAW photos from over 600 cameras. If your camera is relatively new and is not listed on that page, support will most likely be added in a future update to iPadOS and Pixelmator Photo will be able to take advantage of it automatically.
My camera is on the list but I can't open my RAW photos. Why?
If you've imported a certain type of RAW format to your iPad for the first time, it might take a few minutes for the RAW decoder files to be downloaded. If this doesn't happen, check if your device is connected to the internet, or try restarting your iPad.
If that doesn’t help, double-check the list of supported camera models for possible additional conditions (for example, Fujifilm RAW files must be uncompressed) or try changing the default save location of your .photo files. You can do this in iPadOS Settings > Pixelmator Photo > Document Storage.
I don’t use the color adjustment presets, can I hide the presets bar?
Sure, check out the Pixelmator Photo User Guide to learn how to do that.
How do I get started with Pixelmator for iOS?
The Pixelmator for iOS User Guide is a great starting point if you're new to Pixelmator or image editing in general. To learn more about individual tools and how to use them, check out the Pixelmator Help Guide, or you can also visit the Pixelmator video tutorials page here. If you still have questions, feel free to ask them on the Pixelmator Community forum.
How can I access my Photos library in Pixelmator for iOS?
To open an image from Photos, first tap Create Document in the location you want or tap at the top of the screen, then tap Photos at the bottom of the screen. Use the Photos browser to find the photo you'd like to edit.
An alert appears when trying to open or create a new image. How do I fix this?
First, try restarting your device. If there's an issue with the document browser, the restart will fix it. If you're still unable to create or open images, try changing the default save location of your Pixelmator files. You can do so in iOS Settings > Pixelmator > Document Storage. Some third-party storage providers do not support the iOS-native package type directories that Pixelmator uses for PXM files, so changing the document save location to local storage or iCloud can help.
Why can't I open Pixelmator Pro files using Pixelmator for iOS?
Originally designed to accompany Pixelmator Classic for Mac, Pixelmator for iOS cannot open Pixelmator Pro files due to a number of different new features added. At the moment, the best way to open Pixelmator Pro files on an iOS device is to export them to a different format (PNG, JPEG, or PSD if you'd like to preserve layers). In the meantime, the Pixelmator Team is working on bringing PXD support to Pixelmator for iOS and ensuring a seamless workflow between Mac and iPad.
What's the difference between Pixelmator Classic and Pixelmator Pro? Should I upgrade?
Simply put, Pixelmator Pro is version 2 of Pixelmator, a paid upgrade from the original. It has a wide range of new features, a redesigned, fully customizable workspace, native support for M1 Macs, and a lot more. To see a side-by-side comparison of the two apps, you can click here. Although we do still occasionally update it, Pixelmator Classic will eventually stop receiving updates.
What are the system requirements for Pixelmator Classic?
Pixelmator Classic requires macOS High Sierra or later.
How do I install Pixelmator on a new Mac?
Simply open the App Store, find Pixelmator, and click the download button. You can install Pixelmator on up to 6 Mac devices with a single license as long as you use the same Apple ID on each device. For more info about redownloading your past purchases, see Re-download apps and games from Apple.
I’ve purchased Pixelmator but I can’t download the app without paying again. Why?
You may have accidentally hidden the purchase. Visit the following Apple Support page to find out how to unhide purchases.
If that doesn’t help, make sure you are signed in to the App Store with the same Apple ID you used to purchase Pixelmator Pro. If you have changed your Apple ID region from one country or another or you’re using a new Apple ID, all your purchases will have been lost. In that case, you can email us with proof of purchase and we may be able to share a promo code with you.
I can't find the tool I'm looking for in Pixelmator Classic. Will you add it?
Pixelmator Classic is no longer being actively updated and will primarily receive maintenance updates in the future. Many features that we couldn't add to Pixelmator Classic are now available in Pixelmator Pro and you can see an in-depth, side-by-side comparison of the two apps here.
I have a pre-App Store version of Pixelmator (1.6.8 or older), can I get the latest version?
When Pixelmator was made available on the App Store in 2011, it was released as a paid upgrade, so there is no free upgrade for Pixelmator users who purchased it outside of the App Store.
How do I apply for a refund?
Refunds are handled by Apple Support – you can learn more about requesting a refund here.
  • Community

    Visit the Pixelmator Community to discuss Pixelmator, image editing, or get to know other users.

    Visit Community
  • Email Support

    Get in touch with our support team directly.

    Contact us
  • Social

    Connect with us on social media for quick news and tips & tricks.