Pixelmator has gone black
2020-04-25 00:58:16
Hi. I’ve been using Pixelmator for IOS for about three years now and never had a problem. I used it two days ago. No problem. Today when I opened the app, there was just a black screen. I ties reopening several times with no success. I tried a hard reset of my iPad, in case it was an iPad problem. Nothing. Then I decided to delete and reinstall the app. When I did, there was an entirely different opening page, with no way to access my photos . It looked like a completely different app. I am using an iPad Air 2 with the latest iOS version. I use Pixelmator extensively and really like it. Can you help?
2020-04-26 14:32:52
Hi Steve, we recently released an update to Pixelmator for iOS, replacing the Pixelmator gallery with a Files-based document browser. You can learn a little more about using it on our Pixelmator for iOS Help page: https://help.pixelmator.com/ios/2.5/#494
It's certainly still possible to access and open your photos — you'll need to tap the + button in the toolbar at the top, then choose the Photos tab at the bottom of the screen.
Hope that helps!
It's certainly still possible to access and open your photos — you'll need to tap the + button in the toolbar at the top, then choose the Photos tab at the bottom of the screen.
Hope that helps!
2020-04-26 15:47:44
Thanks very much! This helps. Just need to get used to the new format.