Can't Open PNG image

Talk about Pixelmator Pro, share tips & tricks, tutorials, and other resources.
User avatar

2020-12-14 14:54:39

When try to open an image on MBPro (Catalina) taken with iPhone, I get "The document couldn’t be opened. The document is damaged, or isn’t compatible with Pixelmator Pro 1.8."
It's a PNG image. I'm sure I've opened PNG images before with Pixelmator Pro. What could be problem? Thanks
User avatar

2020-12-18 15:43:27

It's difficult to say, to be honest... The first thing you should try is quitting and reopening Pixelmator Pro. If that doesn't help, then it would be a good idea to restart your Mac. And if that doesn't help, well, it would be great if you could email us at support@pixelmator.com. :grin:
User avatar

2022-07-06 15:52:47

I encountered this issue this morning, but with all image file-types. I tried all the usual tricks like restart, turn off and on again, uninstall then reinstall—nothing worked until I did the following:

1. Restart the Mac in "Safe Mode"
2. Open Pixelmator Pro
3. Open any image
4. restart the Mac in "Normal Mode" and Pixelmator Pro will work as expected

I'm posting here for others searching the community or Google for a solution. I wrote full details here.