The Apple App Store is not working. Is there another way to buy Pixelmator Pro?

A place to talk about anything else with other Pixelmator users.
User avatar

2019-05-16 23:43:16

I've just spent the last three hours trying to buy Pixelmator Pro. Unfortunately, I get an error message when I try to buy through the App Store. I searched online for an hour trying to fix it and then called Apple. After two hours with Apple support and every available supervisor, they told me they'd have an Apple engineer contact me tomorrow. I really don't want to give Adobe my money but I've already lost a day and I have work that I need to complete. Is there another way to purchase Pixelmator Pro other than through the Apple App Store?

Thank you,
Tim
User avatar

2019-05-17 00:52:40

I should say that if Apple cannot fix my problem in a timely fashion - because I do have work to do - I will be giving my money to Adobe. I would think that you would be concerned about App Store problems that affect your sales.
User avatar

2019-05-17 07:13:09

Hey Tim, we're App Store-only, so that's the only place to buy the app, though if you're having trouble purchasing it, we would, of course, love to help as much as we can.

First off, would you be able to share with us the contents of the alert you're seeing? Also, could you send us an email at support@pixelmator.com about this? Via email, we could extend your trial if it has ended. Or, if you haven't yet used the trial, you can download it here and use it until this issue has been resolved. The free trial is a completely full-featured version of the app, so you won't be missing out on anything.