CRASH

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2022-10-25 02:53:31

Pixelmator Pro crashes everytime I open it. Help?

Time Awake Since Boot: 740 seconds

System Integrity Protection: enabled

Crashed Thread: 15 TransactionQueue

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called


Application Specific Backtrace 0:
0 CoreFoundation 0x00007ff80b5f57c3 __exceptionPreprocess + 242
1 libobjc.A.dylib 0x00007ff80b355bc3 objc_exception_throw + 48
2 CoreFoundation 0x00007ff80b67a36b -[NSObject(NSObject) __retain_OA] + 0
3 CoreFoundation 0x00007ff80b55c515 ___forwarding___ + 1356
4 CoreFoundation 0x00007ff80b55bf38 _CF_forwarding_prep_0 + 120
5 CoreImage 0x00007ff8148a5bbf _ZL18dictionaryDeepCopyP12NSDictionaryU13block_pointerFbP8NSStringE + 53
6 CoreImage 0x00007ff8148a02bd -[CIImage initWithTexture:size:options:] + 670
7 CoreImage 0x00007ff81489fe86 +[CIImage imageWithTexture:size:flipped:options:] + 77
8 PXGLRenderer 0x0000000108b78f23 -[PXMRTextureBackingStorage(Operations) CIImageWithColorSpace:options:textureDataProvider:] + 1699
9 PXGLRenderer 0x0000000108b419ab __70-[PXMRTextureImplementation CIImageWithColorSpace:options:copyOption:]_block_invoke + 91
10 PXGLRenderer 0x0000000108b5cf91 -[PXMRTextureBackingStorage accessDataWithAccessType:options:accessor:] + 81
11 PXGLRenderer 0x0000000108b5cee0 -[PXMRTextureBackingStorage readWithOptions:textureDataAccessor:] + 112
12 PXGLRenderer 0x0000000108b3fef0 -[PXMRTextureImplementation readArea:options:textureDataAccessor:] + 240
13 PXGLRenderer 0x0000000108b3fde0 -[PXMRTextureImplementation readWithOptions:textureDataAccessor:] + 112
14 PXGLRenderer 0x0000000108b418ca -[PXMRTextureImplementation CIImageWithColorSpace:options:copyOption:] + 330
User avatar

2022-10-25 07:56:13

Hi there! The above crash report is incomplete. Could you locate the full Pixelmator Pro crash report and send it over to us at support@pixelmator.com for investigation?
User avatar

2022-10-25 15:19:55

Just sent it over, I have had a ticket open for this issue since March.
User avatar

2022-10-26 08:04:58

Thanks, received! I do see there was a previous ticket as well, which was reopened six days ago when you replied to our original response asking for more information.

The crash report you shared with us indicates you are using a very old version of Pixelmator Pro - 1.0.3. The most up-to-date version is 3.0.1. Updating to the newest version from the App Store should fix this issue.