The image is not corrupted or broken, it can be opened using other apps (Preview, Affinity Photo, Photoshop).
FYI: I'm using Macbook Pro with macOS Monterey 12.0.1 installed.
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Learn morePixelmator Pro doesn't open the JPEG file
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2021-11-17 22:40:01
I've installed the Pixelmator Pro Trial (just downloaded on pixelmator.com to try out) and am trying to open an JPEG image file, but it doesn't work, always show this error.
The image is not corrupted or broken, it can be opened using other apps (Preview, Affinity Photo, Photoshop).
FYI: I'm using Macbook Pro with macOS Monterey 12.0.1 installed.
The image is not corrupted or broken, it can be opened using other apps (Preview, Affinity Photo, Photoshop).
FYI: I'm using Macbook Pro with macOS Monterey 12.0.1 installed.
2021-11-18 00:18:26
Absolutely weird.
2021-11-18 13:10:05
No idea what could be happening here. Pete, is it just this one JPEG you're having trouble with? Perhaps you could share that file with us at [email protected]? We'll test it out!2021-11-18 23:36:27
There's nothing special about the image file. I've tried out with a few different JPEG files, it doesn't open on this MacBook Pro 13" 2018 (12.0.1 Monterey).
However, I've installed it in another MacBook Pro, it works.
Is there any application that Pixelmator Pro might possibly have conflicts with?
However, I've installed it in another MacBook Pro, it works.
Is there any application that Pixelmator Pro might possibly have conflicts with?
2021-11-22 11:52:58
Not that I'm aware of. My only guess is that perhaps the copy of the Pixelmator Pro trial itself got corrupted somehow during download. I'd suggest to try and reinstall a new copy of the trial and see if that helps. In case you need to extend the trial period, drop us a line at [email protected] and we'll help out!
2021-11-24 03:50:19
Can you somehow help me with the issue? Could it be related to this one https://www.pixelmator.com/community/vi ... 16&t=19188 ?
I've just bought on App Store, but image files (JPG, PNG...) can't be opened at all.
I've just bought on App Store, but image files (JPG, PNG...) can't be opened at all.
2021-11-24 08:46:08
It doesn't seem like these issues are related but in both cases, a hard restart of a Mac might be worth trying out. Just shut down your Mac, leave it for a few minutes and turn it back on. Let me know if this works!
2022-07-06 16:05:52
Here's what worked for me:
1. Restart Mac and go to "Safe Mode"
2. Open Pixelmator Pro, then open any image
3. Restart Mac normally to return to normal mode
Voila—it works!
More in depth reporting here.
1. Restart Mac and go to "Safe Mode"
2. Open Pixelmator Pro, then open any image
3. Restart Mac normally to return to normal mode
Voila—it works!
More in depth reporting here.