PM Pro crashes when doing export to internet - PNG does not have alpha channel what I need

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2021-10-04 15:58:57

PM Pro crashes when doing export to internet - PNG does not have alpha channel what I need

Macbook Air M1

No chance to get the alpha channel I need.

Cheers!
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2021-10-04 16:15:54

Have you deleted the default background layer?
Oh and no crash during "Export for Web". (M1Mac)
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2021-10-04 17:39:48

Hi Ellen ...... yes, now its working! Thanks! Super fast help, thumbs up!
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2021-10-04 17:46:12

You´re welcome.
Strange we can not make a new file without a background layer - but making it invisible works also to maintain an alpha-channel.
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2021-10-06 08:14:37

by Kobold 2021-10-04 12:58:57 PM Pro crashes when doing export to internet - PNG does not have alpha channel what I need

Macbook Air M1

No chance to get the alpha channel I need.

Cheers!
Hi Kobold. If Pixelmator Pro is crashing, it should create a report of this crash in the Console on your Mac (under Crash Reports). If you could share a couple of crash reports for us to check out at support@pixelmator.com, we might be able to fix this. Thanks!