iOS on iPhone 7 Plus 11.2.1 not working on simple jpg or even png

Discuss Pixelmator for iOS and mobile image editing.
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2017-12-18 03:44:25

Good morning.
the app is not working with simple jpg small file or png of 30mb.
take minutes to load a single jpg to your app and then crash.
also for png .
also before update to iOS on iPhone 7 Plus 11.2.1

i already try to reinstall as well

black screen and or when tap the photo inside your app nothing happen and i need to close and reopen to try to make it work
and just a single photo
so if i reopen i tap the edit button it allow me to delete the single jpg i have uploaded into your app.
anyway unable to open and edit the screenshot file from my iPhone.
please help
thanks
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2017-12-18 23:46:10

My Pixelmator works well with iPad mini 4+iOS 11.2.1,so I have no idea why. Maby try to shutdown and open it again.
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2018-01-05 10:53:28

I'm afraid I'm victim of scam when app maker leave important support in hands of other non-pro members and just let you download app after accepting a non-refund policy. Even for just few dollas is anyway a scam. bye
User avatar

2018-01-05 10:53:45

by Shuntao 2017-12-18 16:46:10 My Pixelmator works well with iPad mini 4+iOS 11.2.1,so I have no idea why. Maby try to shutdown and open it again.
useless reply