Can’t load pictures from the photo roll

Discuss Pixelmator for iOS and mobile image editing.
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2019-02-12 14:04:26

Trying to load pictures from my photo roll on my iPad Pro 11”. I’m on version 2.4.4.
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2019-02-13 16:23:49

Open Pixelmator and create a new document by clicking the + in the upper left corner. Select Photos.

If you want to import a photo from your camera roll into an existing document open the document and click the + in the upper right hand corner. Select Camera Roll.
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2019-03-03 14:38:51

I have tried to create a new document by opening a photo from “Photos” and by taking a new photo while inside Pixelmator. Every time, I get the error message “Unable to Open Image - an error occurred while opening the image”. I am using Pixelmator version 2.4.4., on an iPad Pro 11” running iOS 12.1.4.

I have given Pixelmator access to my photos and my camera. I have tried to reinstall Pixelmator, which hasn’t resolved the issue.

I do not have any problems with Pixelmator on my iPhone XS Max.
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2019-03-04 16:28:08

Hey there, could you email us about this at support@pixelmator.com? Thanks in advance!
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2019-06-07 20:30:16

Peter, I’ve got a similar situation with a 9.7 iPad Pro. I can import screen shots but not actual photos consistently. I just get a “Unable to Import Image - The image cannot be imported” message. I’ve been in touch with Support, even sent a requested video of the issue today, but they haven’t come up with any solutions yet.
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2019-07-30 00:53:12

Hi all,

I know it’s not as smooth as we would like, but the way I’ve been working around this is by viewing the image in the native iOS Photos app, then using the Share Icon. Select ‘Edit in Pixelmator Photo’, then the image is opened in PixelmatorPhoto and I’m able to edit it.

Hope this helps until they figure out how to import reliably from within the app itself.

Cheers!