Cannot open full resolution images

Discuss Pixelmator Photo and photo editing on iPad.
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2020-10-13 16:19:41

When trying to edit photos, all the images open the low resolution thumbnail instead of the normal resolution image. I’ve tried reinstalling the app and opening the files from the photos app into pixelmator, but the problem keeps going. Is there a fix for this issue?
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2020-10-14 15:32:55

Hey there, are you able to open these images in their full resolution in the Photos app? If you are, could you share a sample file or two with us at support@pixelmator.com?