Cannot open full resolution images

Discuss Pixelmator Photo and photo editing on iPad.
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2020-10-13 16:19:41

When trying to edit photos, all the images open the low resolution thumbnail instead of the normal resolution image. I’ve tried reinstalling the app and opening the files from the photos app into pixelmator, but the problem keeps going. Is there a fix for this issue?
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2020-10-14 15:32:55

Hey there, are you able to open these images in their full resolution in the Photos app? If you are, could you share a sample file or two with us at support@pixelmator.com?
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2020-12-08 02:52:30

I’ve got the same problem. All images only open low-res thumbnails. How do I get full-res images which are there inPhotos app?
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2020-12-08 16:02:23

by Ken Graham 2020-12-08 00:52:30 I’ve got the same problem. All images only open low-res thumbnails. How do I get full-res images which are there inPhotos app?
Any chance you're syncing photos from My Photo Stream?
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2020-12-08 16:53:26

Yes. That used to be the best way to move photos from iPhone to iPad for editing. Apparently it's no longer working???
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2020-12-10 14:44:06

You can still open the photos from My Photo Stream in full resolution if you move them to the local Photos library or iCloud Photos. As far as I know, My Photo Stream as a service is no longer available for any new Apple ID accounts and iCloud Photos is suggested by Apple as an alternative.