App unable to open RAW files - Latest iOS 2nd Gen iPad Pro 12.9

[FilipSalapa]

I just purchased Pixelmator Photo for the iPad with the intent on using it spcifically with RAW images (RAF files from Fujifilm) and am so far seriously let down.

I can't even import a RAW file into the app, whenever I try to import the file I get the alert "Unable to Import Image The image could not be imported" and the only option I have got is "OK" and that's it.

The camera I shot with is Fujifilm X-T20 with their latest firmware installed, the photos were imported using a genuine Apple SD card reader.

The app opens JPEG files just fine, but JPEG are useless to me with my line of work, I need RAW support.

Please advise.

Regards

[Andrius]

Hi there, Pixelmator Photo can open all RAW formats supported in iOS 12. A list of those can be found here: https://support.apple.com/HT208967

RAW photos from the X-T20 are supported as long as they aren't compressed. I would guess you're shooting compressed — if so, changing to uncompressed will let you open and edit those photos.

If (/when) Apple adds support for uncompressed RAW photos to iOS, Pixelmator Photo will be able to immediately take advantage of that support as soon it's available.

[ScottHampton]

I shoot with an X-T20 and use the same Apple card reader. RAF files open fine. Double check that the files are not compressed, as Andrius suggested. Compressed RAW files are usually the culprit.

[FilipSalapa]

Indeed the compression was the reason behind all that

Thank you for your help!

Regards

[Andrius]

Great to hear — hope you're enjoying the app!

[Nadeem]

I have come across this same problem. Just purchased Pixelmator Photo to try it out but cannot open my .RAF files. I am shooting Fuji X-T3 uncompressed, which is supported in iOS 12.

[Aurelija]

Hey there Nadeem,

Could you shoot a couple of RAW files to support@pixelmator.com? We'll take a closer look at what's happening.