[Fixed] Unable to download Pixelmator Photo on iPad mini 5 and iPad Air 3

[Andrius]

UPDATE: We can safely say everything's definitely working now and anyone who previously wasn't able to download or buy Pixelmator Photo on these devices can do so. Hooray!
*Ahem.* Welcome to the very first thread on our brand new Pixelmator Photo subforum! It appears that, due to an App Store bug of some kind, some users who have pre-ordered Pixelmator Photo on the iPad mini 5 and the iPad Air 3 are unable to download it. The Compatibility section of the App Store description for Pixelmator Photo shows that Pixelmator Photo is compatible:

But when attempting to download the app, people are seeing this:

Any of you having this issue, please please get in touch with us at support@pixelmator.com, we've created a special TestFlight group for you and we'll get you a copy of the app this way for now — we're really sorry for any inconvenience.
P.S. This isn't quite the start to the day that we were expecting either.

[James Stone]

Have emailed... same issue here

[James Stone]

Thanks for the TestFlight version... great support! Love the app too.

[Andrius]

Thanks for the TestFlight version... great support! Love the app too.

You're welcome!

[Andrius]

We can safely say everything's definitely working now and anyone who previously wasn't able to download or buy Pixelmator Photo on these devices can do so. Hooray! Locking the thread now but if you have any trouble, you can always reach us at support@pixelmator.com.