Portrait is not recognized

Is something not working like it should? Let us know.
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2019-12-08 10:41:28

I load a portrait from IOS into Pixelmator Pro and on some portraits I have a portrait mask and on some it's missing. But all the photos are marked as portrait in the Photo App. What can I do, that I get the portrait mask on all portraits?
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2019-12-09 16:13:37

Certain photos, even though they were taken in Portrait mode, don't have portrait masks, especially if the subject is not a person. In the Photos app, when you click Edit, are you able to change the portrait lighting effect applied to the photo? If so, the image should have a mask. If not, it probably doesn't.
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2019-12-09 22:58:19

yes, that's possible. I can switch the whole range of lightning effects, that's the reason why I was surprised that pixelmator could not "detect" the mask. In the meantime I was using the magnetic-tools to create an own mask in pixelmator. A little more effort but in the end the result was great
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2019-12-10 08:32:31

In that case, could you share a sample image with us at support@pixelmator.com along with a few more details? The Magnetic Selection tool is pretty awesome, but it sounds like the mask should be shared together with the image...