Unable to purchase bundle from Mac App Store

Is something not working like it should? Let us know.
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2019-11-15 23:20:38

Hi guys,

I'm not sure if this is a Pixelmator thing or Mac App Store thing but when I hit purchase, it looked like everything was accepted, but then when I try and download Pro it wants me to buy it again and Purchased is greyed out (see image).

Weirder yet is it stays like this across different machines, and after signing in and signing back out. It also doesn't show up in purchased software so I don't think the sale itself went through. Anyone run into this?

Image
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2019-11-18 09:51:04

This is a Mac App Store issue — we can't do much to resolve the issue itself, but we can certainly send you a copy of the app, simply drop us a line at support@pixelmator.com and we'll help out!