Problems updating to Pixelmator Pro

Talk about Pixelmator Pro, share tips & tricks, tutorials, and other resources.
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2019-10-23 11:44:39

Good morning, I have been a longtime user of pixelmator and I am trying to upgrade to pixelmator pro in the app store, but it tells me that I do not have the minimum requirements despite having macOS HighSierra 10.13.

What could be the problem? thx
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2019-10-23 14:00:18

Hey there, along with macOS High Sierra, Pixelmator Pro requires a Mac computer with a Metal-compatible graphics card. Here's a link to a list of such Macs:

https://support.apple.com/HT205073

Is it possible yours is a little older than that?
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2019-10-23 20:57:18

Thanks for the quick reply.

I'm afraid there's the problem.
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2019-10-24 12:09:28

by Bioma Thanks for the quick reply.

I'm afraid there's the problem.
Darn.
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2019-10-28 01:15:42

Hi have purchased the update and downloaded. The app successfully downloaded and is in the apps folder and info says it is a valid file, however, it will not launch. Just opens a finder window .HELP
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2019-10-28 14:12:25

Hi Bill, that's actually the Pixelmator Pro Open dialog and it's what you should be seeing when you open the app – the following video tutorial covers this:

https://www.pixelmator.com/tutorials/vi ... -an-image/

Hope that helps!