Pixelmator Blog

Setback (Update)

Everything we do at Pixelmator Team is aimed at making your favorite app the best in the world. With every minor update, we strive to live up to a high-quality standard. We even put aside new features, such as layer styles, for the sake of quality improvements. So far, we are happy with what we’ve achieved. However, there is one issue we wanted to talk about a little bit more.

A month or so ago, after the most recent OS X update (10.8.2), we’ve bumped into a problem that causes certain Macs to restart when intensively using Pixelmator. Sometimes, the app would stop responding without restarting a computer, or just cause some graphical glitches.

We did everything to find the root cause of the problem. We’ve researched a vast amount of information about OS X internals. We’ve torn down our Macs. We even reached out to Apple. Finally, the picture was clear: It’s an issue with NVIDIA GeForce graphics card drivers.*

Although the issue isn’t with Pixelmator, we didn’t give up. We’ve searched for various workarounds, and then, we checked with you to see if any of them helped (thanks so much for being so patient and for taking the time to test those workarounds). But in the end, nothing worked.

Good thing, though—the guys at Apple are very helpful, and as soon as we hear about a solution, we’ll let you know about it that very moment.

To prove our commitment to you and to brighten up the holiday spirit, we are soon to release a Pixelmator 2.1.4 update that comes with tons of quality improvements.

* The following Macs with NVIDIA GeForce graphics cards are currently affected: GT 120, GT 320M, GT 330M, 9400M, and GT 9600.

1.- Since the release of the OS X 10.8.3 update last Thursday, we’ve been thoroughly testing Pixelmator on it. We can finally confirm that Pixelmator’s biggest problem (caused by NVIDIA graphics card drivers) is now solved! For that, we owe a tremendous thanks to the guys at Apple and NVIDIA for listening to us and probably many other developers, and then doing something about it. 

Go ahead, everyone, and download the OS X 10.8.3 update to your Macs!

Wednesday, 20 March 2013.

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