A while ago
The Mac App Store Transition FAQ
For now, since the Mac App Store is a new and a very big thing, there is some confusion about it. Let me try to clarify things by answering some questions about the recently launched Pixelmator transition to the Mac App Store:
If you own a non-Mac App Store Pixelmator license:
1. What is the Mac App Store transition?
It is a great, limited time offer to purchase Pixelmator at the Mac App Store for the reduced price of $29 and get the Pixelmator 2.0 upgrade for free later this year.
2. Why did you do the transition?
We think it is not fair that our existing customers would be charged the full $59 price again in order for them to use Pixelmator with the Mac App Store. Instead, we decided to help our existing customers to transition to the Mac App Store by lowering the price to $29 for a limited time and sweeten the transition with a free Pixelmator 2.0 upgrade.
We had to post the offer for everyone, not just our existing customers, because there is no way to distinguish between new and existing customers on the Mac App Store.
In addition, we think that the Mac App Store is the future of software sales and distribution, and we think it’s great.
3. Do I have to buy Pixelmator from the Mac App Store again to continue using it?
No. You can continue using Pixelmator without having to purchase it again from the Mac App Store.
4. Do I have to buy Pixelmator from the Mac App Store again to get free 1.X updates?
No. You will be getting free updates until Pixelmator 2.0 becomes available.
5. I want to switch to the Mac App Store. Do I have to buy Pixelmator from the Mac App Store again?
Yes, but only if you want to enjoy the benefits of the Mac App Store and get a Pixelmator 2.0 upgrade for free as an extra for transitioning to the Mac App Store.
6. Why can’t I just convert my Pixelmator license to the Mac App Store for free?
Unfortunately, there is no way to convert our existing customers to the Mac App Store.
7. The Mac App Store shows some software apps from other Mac developer companies as “Installed” while Pixelmator doesn’t show as “Installed.” Why?
The “Installed” app state, unless you purchase from the Mac App Store, doesn’t count as a Mac App Store purchase and, because of that, you won’t be able to enjoy the Mac App Store benefits. You will not get application updates through the Mac App Store, for example. This is how the Mac App Store works, and we can’t do anything about it.
The folks at Bare Bones Software have an in-depth explanation of the same issue.
8. Why would I want to purchase Pixelmator again from the Mac App Store?
You will be able to enjoy all the Mac App Store benefits and get a free Pixelmator 2.0 upgrade when it comes out later this year at the Mac App Store.
9. Will Pixelmator 2.0 be a Mac App Store-only purchase?
10. Why will Pixelmator 2.0 be a Mac App Store-only purchase?
We think it is the best way to purchase and install software on a Mac. Also, instead of worrying about how to reach our customers or manage a web store, we will finally be able to focus completely on Pixelmator improvements, quality, and new features.
Other benefits of being in the Mac App Store include the fact that we won’t need to spend time and energy developing our own update systems, web store shelves, licensing systems, anti-piracy measures, and other things like that.
We are good at creating the best Mac apps – and should do only that.
11. Will Pixelmator 2.0 cost more than $29 once it is out?
Yes. It will definitely cost more than it does now.
12. The Mac App Store Pixelmator listing shows version 1.6.4 as current with some new features, whereas your website version lists 1.6.2. Does that mean that, even if I already own a non-Mac App Store Pixelmator, I have to purchase it on the Mac App Store to get the 1.6.4 update?
No. You will be getting all future 1.X updates simultaneously from both our website and the Mac App Store.
As for the 1.6.4 update on our website, we’ve been extremely busy working on the transition because the Mac App Store was released earlier than we expected. Pixelmator 1.6.4 is scheduled for a public, non-Mac App Store release next week.
13. I own more than one Mac – Do I have to purchase additional copies of Pixelmator at the Mac App Store to use it on my other Macs?
After you purchase Pixelmator at the Mac App Store, you can install it free of charge on every Mac you use.
14. Why is there so much confusion about the transition then?
Some other applications were recognized as “Installed” apps (see the answer to this question above) on the Mac App Store, and our customers thought that we are the only ones who are charging for the application again even if they purchased the app before the Mac App Store launched, but that is not true: we not only lowered our Mac App Store price for our existing customers but we’ve also practically given away the 2.0 upgrade. The majority of other developers do not offer any transition at all – you have to re-purchase applications for the full or a slightly lower price.
• If you’ve just purchased Pixelmator from the Mac App Store:
Will I be getting the Pixelmator 2.0 upgrade (including 1.X and 2.X updates) for free once 2.0 is out on the Mac App Store later this year?
If I have some more questions about the transition, what should I do?
Feel free to simply drop us an e-mail message at firstname.lastname@example.org.
If you have any concerns regarding the Mac App Store, please visit the Mac App Store support website for more information at www.apple.com/support/mac/app-store/.